Project and Customer Management Roles

  • Client Outcome Managers

  • Customer Success Managers

  • Product Managers

  • Project Managers

These are the people who create happy customers.  They will be by definition be industry experts who understand the complexities of there various markets.

 

Client Outcomes / Customer Success Managers

Customer success managers (CSMs) support your customers as they transition from sales prospects to active users of your products. They straddle the gap between service and sales, between company interest and customer interest, and between product expertise and customer insight.  They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business. The role CSMs play in the software technology arena is increasing becoming more technical, where CSMs are being tasked with making basic modifications to solutions to tweak implemented solutions to meet specific customer needs. 

 

Product Managers

Product Managers are responsible for the vision and profitability of a product line. They need an intimate understanding of business that a product is addressing, and it’s users needs.  They equally need to understand the current capabilities of their product and the capacity a company has to produce new products. This is done by making business decisions and create product strategies that ensure the company's long term sustainability. 

Project Managers

Project Manager (PM) are the life blood of any successful technology company.  They are responsible for overseeing the successful completion of projects – on time and in scope.  Project Managers typically manage six different aspects of projects: scope, schedule, finance, risk, quality and resources. Characteristically good PMs are Effective Communicators, Strong Confident Leaders, Good decision makers, Understand the Technology, Inspire a shared vision, Team builders, Cool under pressure, Good negotiators, Empathetic and competent.