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Pre/Post Sales 

Technical Roles

  • Business Analysts

  • Customer Facing Technical Specialists

  • Data Scientists

  • PLM - Product Managers

  • Pre/Post Sales Technical

  • Sales Engineers

  • Solutions Architects

  • Subject Matter Experts

These are roles that can be defined as technical professionals with deep specialized understanding of the industries in which they work

Business Analysts/Subject Matter Experts

What is a business analyst? In the simplest possible terms, a telecom analyst provides technical support for network design activities. This means that the duties of a telecom analyst can often involve reviewing, analyzing, defining, mapping out and maintaining the many and complicated systems of an organization. In many instances, BA’s need to be highly experienced individuals with years of real world expertise in the systems they analyze. They are essential to a well run successful implementation!


Data Scientists

Data scientists are a new breed of analytical data expert who have the technical skills to solve complex problems – and the curiosity to explore what problems need to be solved. They are the product of big data and a company’s need to understand their data in ways that were not possible even 5 years ago.  Data Scientist are typically skilled in programming in R/Python, Data Extraction (Excel Covidence, RevMan, SRDR, DistillerSR, Sumari etc), Transformation and loading, Data Wrangling (a superset of data mining and requires processes that some data mining uses, but not always)and Data Exploration, Machine Learning Algorithms (Linear Regression.Logistic Regression.Decision Tree.SVM.Naive Bayes.kNN.K-Means. Random Fores) ,  Natural Language Process (NLP), Big Data Processing Frameworks (Hadoop, Spark, Flink, Storm, and Samza)

Sales Engineers

Sales engineers (SE's)are hybrid sales professionals that work hand-in-hand with Pure Sales representatives. They typically have deep technical and engineering skills coupled with industry experience that are essential to selling complex solutions to the highly informed and sophisticated customers. SE's need to be a blend of a Business Analyst (in order to understand what the customer want), Solutions architect (to technically design a solution that customers will get excited about) and Sales Professional (because the need to help customers fully understand the benefits of their solution).   

Solutions Architects

Solutions Architects are often the ones who take over from Sales Engineering. A solutions architect is responsible for translating the vision for the project to the development team and plays a pivotal part throughout the entire systems development lifecycle.   Some of the areas of expertise required to be a good solutions architect include Computer and operating systems, Infrastructure and engineering design, DevOps, System security measures, Business analysis, Database management, Cloud development, Web platforms etc. 

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